Excape Travel Policy

Welcome to Excape Travel! We're thrilled to embark on this journey with you. Before we set off, let's go through some important terms and conditions:

 

Booking Process:

• By booking with us, you agree to our booking terms as well as those of our trusted Third Party Service Providers.

• Please ensure all your travel document details are accurate and match your passport information. This helps prevent any hiccups along the way.

• Remember, booking with us means you're entering into a legally binding contract for travel services.

 

Deposits and Payments:

• We'll communicate clear payment deadlines to you, so keep an eye out for those.

• Prices may fluctuate, and sometimes additional payments may be required by our Third Party Service Providers.

• If payments aren't made on time, there's a chance you may forfeit your deposits, so let's stay on top of things together.

 

Documentation:

• Your travel documents are important and non-transferable. Make sure to collect them before your departure date.

• We prefer electronic delivery of documents to keep things eco-friendly, but if you need hard copies, they may incur an administration fee.

 

Cancellations and Changes:

• aIf there are any significant changes to your trip, we'll notify you promptly and offer alternatives or refunds as applicable.

• We've outlined compensation for significant changes based on the period before your departure, so you know what to expect.

 

Responsibility for Arrangements:

• We act as agents for our Third Party Service Providers, ensuring you get the best deals and services.

• Safety standards may vary overseas, especially in health matters like COVID-19 precautions, so stay informed and stay safe.

 

Insurance:

• Travel insurance is super important! We'll help you arrange it, acting as agents for insurance arrangements to ensure you're covered.

​

Complaints Procedure:

• If you encounter any problems during your trip, please report them to the relevant service providers.

• We also have a clear process for lodging complaints with us after your trip, because we want to make things right for you.

​

Emergency Assistance:

• We're here for you during emergencies while you're traveling. We'll provide contact details for assistance outside office hours, so you can travel with peace of mind.

 

Passport, Visa, and Immigration Requirements:

• Make sure you're aware of the passport, visa, and health requirements for your destinations.

• Local taxes and charges may apply in foreign countries, so be prepared for those additional costs.

 

Travel Advice and Vaccinations:

• Check travel advisories and health requirements for your destinations before you go.

• Don't forget to arrange necessary vaccinations and health documentation to ensure a smooth journey.

 

By understanding and agreeing to these terms and conditions, we can ensure a seamless and enjoyable travel experience for you with Excape Travel.